Returns policy

Customers in Australia can opt for pre-paid return labels at a lower flat rate compared to standard return label fees.

Australia: $3.79 AUD per return label

By choosing a pre-paid return label, customers can save on return shipping costs while ensuring a hassle-free return process.

When returning items for store credit, return postage is deducted from the credit amount.

Once we have received your returns, we will issue a gift voucher equal to the value of the item.

Use our returns portal to ship the items back to us.

We offer exchanges on full-price items (discounted up to 29.99%) over the value of $30. Return postage will be deducted from the refund amount if available. If refund amount is not available, return postage is to be paid upfront.

Karma East will cover the cost of shipping the new item.

Use the returns portal or our returns form to ship the item back to us. Return fees are calculated based on the location of where the parcel will be sent from.

Once paid, your exchange request will be approved automatically.

We offer exchange of items ONCE PER ORDER.

Discounts are not transferable, except for alternate sizes in the same product.

If you are present in Australia or the United States, you may have pre paid returns available to use.

When choosing to return your purchases for a refund, the return shipping is deducted from the refund amount.

Please note that we only refund the cost of the item, not the shipping.

Use our returns portal or our returns form to ship the items back to us.

Items discounted by 30% or more can only be returned for store credit.

Use our returns portal to ship the items back to us.

Earrings cannot be returned unless faulty. This is due to hygiene reasons.

All other Jewellery under the value of $30 can not be returned unless faulty.

If you have received an item that appears to be faulty or damaged, please provide pictures of the issue via the returns portal

This will enable us to swiftly resolve the issue for you.

PRINT RETURNS FORM HERE

Please use our returns form for refund, exchange, or store credit when returning purchased from outside Australia. 

We offer exchanges on full-price items (discounted up to 29.99%) over the value of $30. Return postage is paid by the customer, and Karma East will cover the cost of shipping the new item.

Please note: We offer exchange of items ONCE PER ORDER.

Please note: Discounts are not transferable, except for alternate sizes in the same product.

Items discounted by 30% or more can only be returned for store credit.

Earrings cannot be returned.

If you have received an item that appears to be faulty or damaged, please provide pictures of the issue via email, This will enable us to swiftly resolve the issue for you.

info@karmaeast.com.au

Send your returns to the following address:

Karma East

6 William Street

Beverley

South Australia 5009

Phone: 08 8379 0992

Email: info@karmaeast.com.au

Customers can drop items and pick up exchanges from the front door but are not permitted to come in to try items on. Please email or call our friendly admin team in advance to give them a heads up so they can assist you. Our number is 08 8379 0992

Our address is

6 William Street

Beverley, SA 5009

Gift Vouchers are not redeemable for cash or refund. If you purchased an item using a gift card and decide to return it, the refund will be issued back onto the gift card.