We use Australia Post and Fastway Couriers to deliver items from our Warehouse in Adelaide South Australia. Orders are dispatched within 1 business day & delivery is estimated at between 4-7 business days. If we are unable to dispatch your order we will notify you within 2 business days.
Domestic Shipping & Handling
Flat rate of $6.95 Regular or $10.95 Express Shipping
Free regular shipping for purchases of $150 and over or $5.00 for express shipping for purchases of $150 and over
International Shipping & Handling
$30.00 flat rate for all international purchases.
REFUNDS AND RETURNS POLICY
We have a no hassle (60 days from the date of Purchase) money back guarantee when it comes to customer satisfaction on products purchased from Karma East Web store.
If for any reason you are not satisfied with the product you purchased from Karma East, return it and we will replace or refund it.
Please note jewellery and items to the value of $20 and under are not included in our returns policy unless they are faulty.
Returns shipping cost is to be paid by Customer.
Refunds are issued in the same tender as the original purchase.
For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.
Please print returns form here to return items (if you don't have a printer handy you can include a hand written note stating you order number).
Returning items in store
You may return items to any of our stores for refund or credit note. How ever you are required to bring proof of purchase (receipt) with you.
Note: Refund service is only for online purchases. We do not offer refund on goods purchased in store (unless faulty).
We recommend that if you would like an item in another size that you reorder it as soon as you can because we do not offer order exchanges and we really don’t want you to miss out! Then follow the above steps to send back the size you don't want.
Faulty goods return
If the items you purchased are damaged or faulty in any way we will refund you in full and pay for the return postage. Please let us know within 7 days period if this happens. Email: firstname.lastname@example.org
Please Post returns to:
113 Portrush Rd,
South Australia 5069
08 8362 3762